FAQ- SmartHome-User Guide
Frequently Asked Questions (FAQ)
Q: How long does shipping take?
A: Shipping times depend on your location. Most US orders ship from the United States and typically arrive within 7–15 business days. International orders may take longer.
Q: Do you accept returns?
A: Due to our supplier’s policy, we only accept returns or replacements if the product arrives damaged or defective.
Q: What if my product arrives damaged?
A: Please contact us within 7 days of receiving your order with clear photos of the damage. We will work with our supplier to arrange a replacement when possible.
Q: How do I track my order?
A: After your order ships, you’ll receive a tracking number via email so you can easily follow your package.
Q: What payment methods do you accept?
A: We accept major credit and debit cards, plus other standard payment options available at checkout.
Q: Can I cancel or change my order?
A: Orders are processed quickly, so please contact us as soon as possible if you need to cancel or change your order. We’ll do our best to help.
Q: Do your products come with instructions?
A: Yes! Each product includes simple, easy-to-follow instructions.
Q: How can I contact customer support?
A: We’re happy to help! Email us anytime at auralyan.customerservice@gmail.com.
Product Guide
Q: What is the Portable Car Vacuum Cleaner?
A: A lightweight, cordless vacuum designed to clean your car interior, desk, sofa, keyboard, and other small spaces with ease.
Q: What is the Magic Shadow USB Air Humidifier?
A: A compact ultrasonic humidifier that adds moisture to your air and features soothing night lights, perfect for your home, office, or car.
How to Use
Q: How do I use the Portable Car Vacuum?
A: Simply charge the vacuum, turn it on, and clean your desired area. Its ergonomic design lets you reach tight spaces easily.
Q: How do I use the USB Air Humidifier?
A: Fill the water tank, plug into any USB port, and enjoy gentle mist and calming projection lights. Easy to refill and operate.
Tips for Best Results
Q: How do I maintain my products?
A: For the vacuum, empty the dust container after use and clean filters regularly. For the humidifier, use clean water and clean the tank every few days to avoid buildup.
Q: Can I use the humidifier overnight?
A: Yes! It’s designed to run quietly and safely through the night.
Troubleshooting
Q: What if my vacuum loses suction?
A: Check and clean the filters and dust container. If issues persist, contact our support team.
Q: What if the humidifier stops misting?
A: Make sure the water level is sufficient and the tank is clean. If problems continue, reach out to us for help.
Why Choose Auralyan?
We’re committed to bringing you simple, practical products that make everyday life cleaner, healthier, and more comfortable. Thank you for trusting us on your wellness journey!